商贸英语|如何写索赔与投诉信

买卖不可能一直一帆风顺，不管企业多么细心、精心地处置业务往来，事故还是很难防止：货物可能送错了地方，可能在运输中受损或者延迟，等等，各种状况都可能发生。

当发生事故的时候，假如只不过一些非常快就能得到解决的小问题（譬如保险、保证或是其他合同条约），一封平时投诉信就完全好了。

因为这类小问题一般不会遭到他们的反对，平时投诉信只须了解、明了、简要就好。下面是写平时投诉信所遵循的法则：

1. 开头就提出需要。
2. 详细讲解此需要是什么原因。
3. 结尾要表示感谢他们的合作。

下面是一封平时投诉信的范例，请大伙领会一下。

Dear Sir/Madam,

Please send us a correction on part of our order WP-11.

All the items we ordered arrived in excellent condition except for one model. It you refer to our original order , you will note that we requested your fluorescent^{1 desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection2 certificate issued by the Tianjin Commodity Inspection Bureau.}

Will you kindly^{3 take back those you sent out and substitute them with an equal quantity of Model 606? We would appreciate your attention to this matter promptly4.}

Yours faithfully